Frequently Asked Questions

Comprehensive cover protects your own vehicle (damage, theft, fire) as well as third parties. Third-party only covers injury and damage to others — your own vehicle is not covered.

You will need the original Police Abstract Report, a copy of the driver's valid licence, a completed Motor Accident/Theft Claim Form, and the applicable policy excess payment.

Yes — our comprehensive motor policies cover the East Africa region for own damage and liability. However, third-party liabilities outside Kenya are excluded unless you have a COMESA Yellow Card.

Fire & Special Perils covers your property against fire, lightning, explosion, earthquake, riot, and related causes. If you own or lease commercial premises or residential property, this cover is strongly recommended.

Also called Consequential Loss insurance, it covers the loss of income and increased operating costs if your business is forced to stop or reduce operations due to an insured fire or property event.

Yes. The Work Injury Benefits Act (Chapter 13 of 2007) requires employers to compensate workers injured in the course of employment. A WIBA insurance policy fulfils this statutory obligation.

WIBA covers work-related injuries only. Group Personal Accident (GPA) extends cover to 24 hours a day — including accidents outside of work. Many employers take a combined WIBA + GPA policy.

Fill in the contact form on our Get a Quote page, call us on +254 768 255 583, or email info@goldmark.co.ke. We will respond within one business day.

We are independent agents who work with multiple IRA-licensed insurers. This means we can compare options and find the best value for your specific needs.

This depends on the type and complexity of the claim. We act on your behalf to ensure your claim is processed as efficiently as possible and keep you updated throughout.